Frequently Asked Questions

Everything you need to know about shopping at Ardene.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have the original tags attached. Please note that intimates and clearance items are final sale.

Do you offer international shipping?

Currently, we ship to addresses within Canada and the United States. Shipping rates and delivery times vary based on your specific location.

How do I know what size to buy?

We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Can I cancel or modify my order after it's placed?

To ensure fast delivery, we process orders quickly. You can cancel your order within 30 minutes of placement through your account dashboard, but modifications cannot be made once the order is confirmed.